Terms and Conditions- Order Related.

1. Order Cancellation
We will be unable to cancel the order, once it has been placed on the website.

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2. Complaints and Grievances
In case if you have any product or post-delivery complaints/grievances, you must notify us within 15 days of having received the order.*

Please share the package opening video for us to take suitable action.

If your ordered products have arrived in a physically damaged or defective condition or are different from what was ordered, request you to reach out to us*

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3. Delivery Status
For any delivery-related issue, we request you to please notify us within 7 days of having received your delivery confirmation message from our delivery partner..

Suitable action will be taken accordingly.

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4. Refunds and Returns
Only defective and damaged products can be returned within 4 working days from the day of delivery. The refund amount will be processed via RazorPay within 15 working days.

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*Kindly share the message/ image of the delivery confirmation OR product condition (whichever is applicable):

"For your (i) complaints/grievances and (ii) refunds/returns:

Email: care@febcindia.com

Whatsapp: +919778172865